Terms and Conditions - MUPA Apartments
I. Scope of Application
The terms and conditions set forth in this document apply to the relationship between the visitor (hereinafter referred to as "Guest") and MUPA Apartments, from the moment the reservation is requested until the end of the stay.
For any matters not addressed in these Terms and Conditions, the applicable Portuguese legislation shall apply.
II. Booking Policy
Payments and Reservations
To confirm a reservation at MUPA Apartments, a deposit of 25% of the total stay amount is required. The remaining amount must be paid no later than one month before the arrival date.
For non-refundable bookings, full payment (100% of the total stay amount) is required at the time of booking confirmation.
Reservation Cancellation
If the cancellation request is made up to one month before the arrival date, 100% of the amount paid will be refunded.
If the cancellation request is made up to two weeks before the arrival date, 50% of the amount paid will be retained.
If the cancellation request is made up to one week before the arrival date, 75% of the amount paid will be retained.
If the cancellation request is made less than two days before the arrival date, 100% of the amount paid will be retained.
Non-refundable bookings are not eligible for any type of refund.
General Conditions
Any modification or cancellation must be communicated in writing and confirmed by our reservations team.
In case of no-show, 100% of the booking amount will be charged, with no right to a refund.
III. Check-in and Check-out
MUPA Apartments will provide the Guest with an apartment in the reserved category from 4:00 PM and no later than 10:00 PM on the check-in day.
Upon arrival, the Guest must immediately pay for the apartment, the number of nights, and any additional services.
On the check-out date, the Guest must vacate the apartment, removing all personal belongings and ensuring no damage, by 10:00 AM.
If the Guest fails to vacate the apartment by 10:00 AM on the check-out day, a compensation fee equivalent to one night's stay will be charged.
IV. Pets
Keeping pets at MUPA Apartments is strictly prohibited.
If a Guest brings a pet into the apartment, MUPA Apartments reserves the right to immediately terminate the contract without refunding the stay amount.
V. Terms of Use
Only the individuals listed in the reservation are entitled to use the apartment.
Guests must treat the apartment with care and consideration.
The Guest must respect other guests and follow the rules displayed at MUPA Apartments.
VI. Liability of MUPA Apartments
MUPA Apartments assumes no responsibility for theft, loss, or damage to valuables left in the apartment.
VII. Legal Information and ADR
Legal Name: Mupa Investimentos, S.A
VAT Number: 513998659
Address: Avenida da República, No. 101, 4D, 1050-190 Lisbon
Phone Number: (+351) 289 362 131
Email: info@mupa-apartments.com
Alternative Dispute Resolution for Consumers (ADR)
In the event of a consumer dispute, the consumer may contact the following alternative dispute resolution entity:
Algarve Consumer Conflict Information, Mediation and Arbitration Center (CIMAAL)
Address: Ninho de Empresas, ANJE Building, Estrada da Penha, 3rd floor, room 26, 8005-131 Faro
Phone: 289 823 135 | Email: apoio@consumidoronline.pt
Website: www.consumidoronline.pt
European Online Dispute Resolution (ODR) Platform
Consumers may also use the European online dispute resolution platform, available at:
https://ec.europa.eu/consumers/odr