For non-refundable reservations, the full payment of the stay amount is required at the time of booking confirmation.
Refunds vary based on the cancellation timing:Cancellation up to 1 month before arrival: 100% refund.
- Cancellation up to 2 weeks before arrival: 50% of the paid amount retained.
- Cancellation up to 1 week before arrival: 75% of the paid amount retained.
- Cancellation within 2 days of arrival: 100% of the paid amount retained.
- Non-refundable bookings are not eligible for refunds.
In case of no-show, 100% of the reservation amount will be charged with no refund.
The apartment will be available from 4:00 PM on the day of arrival and must be vacated by 10:00 AM on the day of departure.
If the apartment is not vacated by 10:00 AM on the day of departure, a fee equivalent to one night's stay will be charged.
No, keeping pets in the apartments is strictly prohibited. Violation may result in immediate termination of the accommodation contract without refund.
Guests must treat the apartment with care and adhere to MUPA Apartments' rules, including supervising children under 14 years old and taking precautions with valuables.
Any defects or issues should be immediately reported to the reservations team in writing.
Payments in Euros and bank transfers are accepted. Other methods may be allowed in exceptional cases with consent.